Shipping & Delivery Policy
How we ship spare parts, how long delivery takes, and what happens if something goes wrong on the way to you.
This policy applies to spare-parts e-commerce only. On-site repair and upholstery services are offered within a 45 km radius of Amanzimtoti — see section 12 for detail.
1. Where we ship to
1.1. We ship to all nine provinces of South Africa.
1.2. We do not currently ship internationally.
1.3. We do not deliver to PO Boxes. A physical street address is required for courier delivery.
2. Shipping rate
2.1. The shipping rate is calculated at checkout based on the weight of your order and your delivery address. Some products (such as gas cylinders and heavy chair bases) carry higher courier rates due to their size and weight.
2.2. Bulk or oversize orders (e.g. trade orders, multiple gas lifts in one shipment) may carry a higher quoted rate. We will confirm this with you before processing payment.
2.3. The shipping fee paid is non-refundable on change-of-mind returns (see Returns Policy section 1.4).
3. Order processing time
3.1. Once payment is confirmed, we process and pack orders within 1 to 2 business days.
3.2. Business days are Monday to Friday, excluding South African public holidays.
3.3. Orders placed after 12:00 on Friday or over the weekend are normally only picked up on Monday.
4. Courier handover
4.1. Orders are handed over to a national courier partner such as The Courier Guy, Aramex, or Fastway / Pargo, depending on destination and service availability.
4.2. Once the parcel has been collected by the courier, we will email you a tracking number and a link to follow the parcel's progress.
5. Delivery timeframes
Estimated transit time after courier handover:
| Destination | Estimated transit |
|---|---|
| Major cities (Durban, Johannesburg, Pretoria, Cape Town, Bloemfontein, Port Elizabeth, East London) | 2–3 business days |
| Smaller towns | 3–5 business days |
| Outlying / deep-rural areas | Up to 7–10 business days |
5.2. These are estimates from the courier and are not guaranteed. They can be affected by load-shedding, courier strikes, weather, or peak-season volumes.
6. Delivery address — your responsibility
6.1. It is your responsibility to give us the correct delivery address at checkout, including suburb, street, complex/unit number, and postal code.
6.2. If a parcel is delivered to the address you supplied and is signed for there, we treat the order as successfully delivered.
6.3. Address corrections after dispatch may incur a redirection fee from the courier. We will let you know the amount before we authorise the change.
7. Signature on delivery
7.1. Orders of R1,000 and above require a signature on delivery. Please make sure someone over the age of 18 will be at the address to sign.
7.2. Orders below R1,000 may be left in a secure place at the courier driver's discretion, but a signature is preferred.
8. If you are not home
8.1. The courier will normally make two re-delivery attempts if there is no one to receive the parcel.
8.2. After two failed attempts, the parcel is held at the nearest courier depot or Pargo collection point, and you will be asked to collect it from there.
8.3. If a parcel is returned to us because it could not be delivered or collected, you may be asked to pay a second shipping fee to have it dispatched again.
9. Lost parcels
9.1. A parcel is treated as lost if the courier cannot account for it after a reasonable investigation, normally 10 business days after the expected delivery date.
9.2. Where this happens, we will lodge a claim with the courier on your behalf and replace the item at our cost, or refund you in full if a replacement is not available.
9.3. You do not need to pay shipping again on a replacement of a lost parcel.
10. Damaged parcels
10.1. If the parcel arrives damaged, follow the steps in our Returns and Refunds Policy section 5. In short: photograph the damage, email us within 48 hours, and we will lodge a courier claim and replace the item at our cost.
11. Tracking your order
11.1. We email a tracking number once the courier collects.
11.2. If you have not received a tracking number within 3 business days of paying, please email us at info@biznizchairs.co.za to follow up.
11.3. Tracking is the fastest way to see where your parcel is. We will gladly help if the courier's status seems out of date.
12. Special note on KZN-local on-site services
12.1. This Shipping Policy applies to spare-parts e-commerce only.
12.2. On-site repair and upholstery services are only offered within a 45 km radius of Amanzimtoti, KwaZulu-Natal. A separate call-out fee may apply, which will be confirmed in your written quote.
13. Contact
Delivery questions?
📧 Email: info@biznizchairs.co.za
📲 Phone / WhatsApp: +27 71 848 0829
Please include your order number when contacting us about a delivery.
Last updated: 2026-05-05. This policy may be revised; significant changes will be notified via email to existing customers and on this page.